FAQs

FAQs

About Membership Registration

Do I have to register as a member to use the service?
How is my personal data protected?
What countries are available for shipping?
I want to send a package to Sendon.com, but where is the warehouse address?
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About Identity Verification

What is identity verification, and why is it necessary?
I have submitted my identification documents. When will I know the result?
Identity documents cannot be uploaded.
Can I use my workplace's address for identity verification?
Is the address for identity verification the same as the shipping address?
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About Shopping

Are there any points to be aware of before purchasing products? What are prohibited items?
What kind of products are classified as prohibited items?
If I accidentally purchase a prohibited item, what should I do?
What are the characters at the end of the Sendon address?
If I forgot to include your Sendon.com member ID in the address field when purchasing items or shipping packages, what should I do?
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About packing

Why the weight has increased after packaging?
What is Volumetric Weight?
I don't need cushioning materials, so I want to reduce the weight/size of the package during packaging.
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About Option Services

What optional services are available?
[Consolidation Service] Can I add or cancel items to an already requested consolidation service?
[Consolidation Service] Why is my consolidation request not fitting into one box?
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About Shipping and Customs

Can I choose the shipping method?
Is it possible to add insurance to the package?
The arrived item was damaged. What should I do?
Can I specify the arrival date and time?
Is there a maximum value limit for items in a single shipment?
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About Availability of Product Shipping

Can plants and fresh produce be shipped?
Can perishable, refrigerated, or frozen items be shipped?
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If you have any questions, please contact Customer Support.

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